Helpdesk Senior Associate ( Dutch & English ) Professionnelil y a 1 an - EMPLOI ET SERVICES - Casablanca
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
NTT DATA, services currently seeks a “Helpdesk Senior Associate” to join our team in “Morocco”.
Position Functions or Responsibilities
- Provide first-level support
- Use troubleshooting techniques and tools to identify technical defects/issues
- Assign incidents in line with documented guidelines and procedures
- Actively support the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident
- Clearly and concisely log and track details of solutions provided to resolve customer issue (logs all ACD calls, emails and call-backs) maintaining and updating customer database
- Consistently perform to set targets
- Escalate problems in line with documented procedures, as appropriate
- Maintain comprehensive knowledge of service offerings along with future industry products and technologies
- Attend required technical training sessions and make effective use of assigned lab time
- Comply with schedule adherence to ensure overall service level targets are achieved
- Identify and provide input on unique or recurring customer problems
Ps : fluent dutch & English required